Title:  CUSTOMER SERVICE OFFICER

Day-to-Day Responsibilities

• Customer requests fulfillment (channel agnostic)
• First point of communication for Banks for day to day support
• First Call Resolution
• 2nd level assignment resolution
• Provide Banks’ reporting
• Ensure the timely and successful delivery of solutions according to Customer request and process.
• Support to Corporate Phone line when needed
• Arbitration management
• Bank activation process
• Customer’s Βilling issues
• Internal requests’ fulfillment
• Provide regular reports related to operational needs
• Controlling and updating the user manuals for the area of responsibility
• Keeps management informed on issues and problems
• Exception items’ management
• Champions improvement initiatives

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

· University Degree

· Experience in relevant positions for at least 2 years

· Strong empathy and Customer-centricity skills

· Self-Organization skills

· Self-motivated and strong sense of accountability

· Excellent Customer service skills (listening, resolving conflict, analyza information, quality focus, problem solving etc)

· Strong team working ability

· Flexibility and able to adapt quickly to changing priorities

· Excellent knowledge of MS office

· Attention to detail

· Fluency in English

· Relevant experience to Fintech industry will be considered an asset, as well as previous experience in bank/card business