This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Imagine being the bridge between what our customers dream and what our teams build. As a Business Analyst, you'll step into a pivotal role where your ability to listen, analyze, and translate complex business needs into clear specifications directly shapes the products and services that power global commerce. You'll work alongside talented cross-functional teams who are passionate about delivering excellence, armed with methodologies like workshops, interviews, and site assessments to uncover hidden opportunities. Your specifications won't just sit in documents—they'll become the blueprint for innovation, directly impacting how millions of businesses operate every day. This is a role where your attention to detail, analytical mindset, and collaborative spirit make a tangible difference in our customers' success stories.

Day-to-Day Responsibilities​

• Gather and analyze product and service requirements using interviews, workshops, surveys, and site visits to drive business innovation.
• Translate complex requirements into detailed specifications supporting new business initiatives and enhancements to existing services.
• Validate and verify service requirements while assessing risk through quantitative and qualitative analytical approaches.
• Develop and maintain Business & Functional Specification Documents and define clear acceptance criteria for stakeholder approval.
• Identify service deficiencies, recommend enhancements, and participate actively in testing and incident resolution activities.
• Lead or support projects as accountable team members, contributing expertise, skills, and knowledge to ensure successful delivery.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can gather, analyze, and synthesize complex information from diverse sources into clear, actionable specifications and insights.
• You've got substantial experience in business analysis, requirements gathering, or product management in a professional environment.
• Ability to communicate technical and business concepts clearly to diverse stakeholders at all organizational levels.
• Motivation and passion for understanding customer needs and translating them into innovative solutions that drive business value.
• Excellent attention to detail and organizational skills with capability to manage multiple complex deliverables simultaneously.
• You master collaborative approaches and thrive in cross-functional environments, building strong relationships across organizational boundaries.
• 3+ years working in business analysis, requirements management, or related business-focused roles in dynamic environments.
• Excellent knowledge of English

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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