Title:  After Sales Officer

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities​:

• Management and monitoring of all requests and additional transactions from the networks (pos, installment programs, installment discounting, loyalty, epos, telephone order, mail order  , standing orders). Check the completeness and correctness of the required supporting documents.
• Contribution to the achievement of the overall SLAs  between Worldline Greece and the Bank's serviced networks.
• Promotion, monitoring and implementation of requests to change the terms of cooperation of the cooperating companies, coming from the visits of the key account sales force.
• Daily telephone & electronic communication with key  / middle accounts in order to resolve pending requests / contracts and problems related to cooperating businesses.
• Daily telephone & electronic communication with key / middle accounts in  order to train them in new products, services, functionalities, processes.     
• Creation of business records of specific criteria (group merchants) in order to constantly update the archive of large accounts with the respective openings or closures of branches and the corresponding commission adjustments.
• Supervision of the dispatch, receipt and installation process as well as recovery of the terminals to the cooperating companies.
• Creation of ad hoc reports for key / middle accounts , in order to better monitor them.
• Contribution to the creation of new products by participating in the UAT testing process.      
• Creation of presentations for merchants , Banks serviced networks, etc.     

Who Are We Looking For:

• Proven work experience as an after sales support or sales support.
• Proficiency with MS Office Suite.
• In-depth understanding customer service practices.
• Excellent communication skills.
• Teamwork and motivational skills.
• BS degree.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 12,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at https://jobs.worldline.com/

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.