The Opportunity

This is a desk-based role for a complete service for Key Account customers; taking phone calls and managing emails for a large number of queries related to the service, as well as monitoring and managing the full start to end process on existing and new B2B Key Account customers. As a key account advisor, you will need to be accurate and timely with cash allocation of payments and keep unallocated cash to a minimum. Credit accounts will need to be monitored and reassessed regularly to ensure the correct level of credit is being provided, and the appropriate risk mitigation measures are in place.

This is a permanent, full-time role working 37 hours over 5 days between 08:00 AM and 18:00 PM Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.

Day-to-day responsibilities

• Cash Allocations and reconciliation in a timely matter
• Bespoke processes specific to individual Key Accounts
• Complete adhoc duties, such as refunds and general maintenance of the accounts to prevent delays
• Risk Assessment – dealing with customer requests to increase credit limits, change payment terms, performing credit checks and understanding the results
• Performing essential inbound/outbound calls and emails relating to cash collection to ensure aged debt is kept to a minimum
• Resolve dispute queries relating to invoiced goods (volume supplied vs received), PO validity checks and price discrepancies
• Complete regular training to ensure best practice and training of new members
• Identify and rectify any card misuse

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can deliver a trusted service.
• You've got substantial knowledge to help you identify problems and provide first call resolutions where possible.
• Ability to tackle incidents, issues and difficulties faced by our customer and clients.
• Motivation and passion for learning and developing your skill set.
• Excellent communication skills.
• You seek clear information and details in order to provide efficient service.
• You have profound experience in customer service skills with an excellent telephone manner.
• You possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook. Also, you have the ability to be able to use spreadsheets to capture and store data in a clear and logical manner as well as the ability to read and send/respond to emails.
• You have Willingness and flexibility with shift/rota patterns as required by the business. 
• You will have problem solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution, as well as attention to detail, able to document the details of issues clearly in a concise understandable manner.

Perks & Benefits

By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.

What Magellan guarantees you: a professional experience that is people-centred, enriching, and fulfilling!

The little extras:

• 25 days' annual leave plus bank holiday
• Private medical insurance
• Attractive pension scheme
• On-call allowance
• Flexible benefits scheme offering discounted products and services