DevOps Manager - Online Connectivity

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Publish Date: Jul 18, 2021

Location: Amsterdam, Amsterdam, NL

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com


The Opportunity
Ingenico a Worldline brand, is the leading full-service provider of local e-payment solutions across the globe. We enable our clients to realize their global ambitions and expand their e-commerce activities across the world. Every day we process millions of transactions ranging from the most common payment products (e.g. VISA, MasterCard, PayPal, iDeal, Direct Debits) to unique, country specific payment methods (e.g. Kombini, QIWI).


The Product Design & Delivery department is structured in Verticals. Each vertical is responsible for a specific area of the payment platform and services we offer. The vertical “Online Connectivity” is responsible for the core payment platform, including for instance: payment orchestration, high volume processing and the front-end API and hosted payment pages. Each vertical consists of multiple Tribes and Squads where each Tribe is responsible for a specific focus area in our Product Portfolio or Technology Stack. We have organized our development and operations around DevOps. Typically, a squad is selected around the different skills needed to build software and to run it. We strive to enable the squads and tribes to be as autonomous as possible, both from a priority as well as a delivery perspective. The objective of our department is to develop, deliver and operate (you build it, own it and run it) the software product portfolio. DevOps tribes add value by creating marketable products that help our customers to become more successful and by supporting our internal business processes.


Agility, professionalism, ambition, autonomy, flexibility and open communication are characteristics of the department. The team is highly international, the working language is English. 


The DevOps Manager is the servant leader of the tribe. Each tribe consists of several Squads that deliver software changes for a specific product line and are responsible for specific component(s) in every environment including production. The DevOps Manager is hierarchically responsible for the all people in the Tribe and is accountable for the smooth delivery of working products by the Tribe.

The DevOps Manager focusses on continuously improving the agility and overall delivery performance of the tribe and closely liaises with the Product & Portfolio managers on the tactical & strategical vision for the tribe as well as the mid & long-term tribe priorities.


Your day-to-day responsibilities include: 

  • You continuously find ways to improve the delivery performance of the Tribe, the maintainability of the software, the collaboration with the tribe stakeholders
  • You are a servant leader to the people in the tribe by enabling them to be successful 
  • You are a DevOps evangelist and coach to improve the practices used by the tribe
  • You drive a culture of efficient delivery 
  • You provide a central node of communication for business, IT and improvement initiatives delivery status towards the key stakeholders
  • People Management (HR) responsibility (approx. 10 FTE) both internal as well as the external people (including subcontractors, offshore & near shore) 
  • Recruitment of talent and building high performance teams
  • You provide inputs to DevOps Director for the budget definition and consumption of the Tribe
  • You are accountable to define the IT strategy & roadmap for the tribe 
  • You create and follow up on detailed execution plans where required and oversee the implementation of the product if needed
  • You work closely with the other DevOps Managers & Product Managers and with other counterparts to drive delivery alignment and collaboration
  • You are accountable for providing transparency on delivery and stimulate teamwork and team commitment
  • You implement and optimize the internal delivery methodology, define and refine implementation metrics and expose tribe results
  • You create and foster high performance culture, which leads to commitment, engagement and partnership between your tribe and all parts of the organization
  • You contribute to organizational transformations (e.g. optimizing and adjusting to DevOps)
  • You ensure your platform and way of working is compliant with internal (e.g. Audit, Risk) and external regulation (e.g. PCI )
  • You ensure you platform and way of working meets internal and external Service level agreements. (e.g. system uptime, incident handling)
  • You support Product Owner(s) in your team in the detailing of the roadmaps received from Product Managers
  • You understand the added value of what is put on the roadmap from a business perspective and challenge if you don’t understand or agree


Skills we can’t do without: 

  • 8 years of hands on experience in taking a key role in an agile SDLC, for instance as Scrum Master, Senior Developer, Tech Lead, Team Lead, IT Manager, Product Manager or IT Project Manager
  • Working in an international environment
  • Experienced with software delivery and DevOps in a 24/7, always-on environment
  • 5+ years of people management experience in software delivery 
  • Demonstrated experience in complex IT organizations in senior roles which include budget management, re-structuring of activities & teams, executive level & quality of reporting
  • Experience in managing technical aspects of software delivery in at least three of the following areas: front end development, back end development, infrastructure, middleware, data warehousing, IT Operations
  • Experience in managing multiple multidiscipline squads (scrum teams) 
  • Good knowledge of financial and budgeting processes
  • Experience in defining & driving the IT strategy and transforming them into roadmap delivery and key team objectives 
  • Good understanding of DevOps concepts
  • Expert in Microsoft Excel and Microsoft Powerpoint, Atlassian JIRA and Confluence
  • Intermediate knowledge of a Programming Language
  • Experience in Telco, Financial or Payment industry
  • Experience working with geographically dispersed teams, onshore, offshore and nearshore
  • Ability to build consensus in an environment of conflicting interests and ensure execution of agreed initiatives - always focused towards result
  • Strong ability to analyze complex situations and present solutions in a structured way at Director and C-Level
  • Strong operational orientation
  • Ability to work cross-culturally and across regions
  • English – excellent communication skills (both oral and written) – working language
  • MSc/MA or BSc/BA degree in a technical subject
  • Agile Certification


Skills we’d like: 

  • Team player & Strong communication skills
  • Networking and collaboration, Negotiation Skills and very strong influencing and persuasion skills
  • Excellent planning & delivery skills
  • Assertive and a driver of change and delivery
  • Willingness to travel internationally on occasion
  • Lean / Agile attitude and mindset
  • French / Dutch communication skills (Optional)


More reasons to join us:
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 29.5 days’ annual leave, an attractive pension scheme plus many more. 


What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.


Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.


Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.


The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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