Title:  Pre-Sales Solutions Consultant

Technical Pre-Sales / Solutions Consultant (Payments)

Location: remote United States

Compensation: $90-110K USD base + bonus

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The PS Solution Consultant lay the groundwork for the sales team to be successful, responsible of assisting the sales team qualify prospects by using the deep understanding of our products and services, and by handling the communication with client on a technical level during the sales process, design of fitting solutions based on the clients’ needs in conjunction with the products and services offered by Worldline.

The SC is responsible for the development of customized solutions when the deals are complex, the solution will be translated into a Statement of Work and project plan.

As well, the SC is capable and responsible for optimizing the authentication/authorization rate performance of our merchants, by studying their business models and validating the API data fields they send over to WL platforms, the start point of these activities is by analyzing the rejection codes.

The SC is in charge of boosting the authorization performance of WL acquirers connections by communicating and analyzing with acquirers the common rejections patterns identified across several merchants.

The PS team designs and / or validates fitting solutions based on materially or strategically significant clients’ needs given the products and services offered by Worldline.

This is a client-facing position where the SC will need to demonstrate personal technical credibility as well as relationship building skills with internal and external parties.

Day-to-Day Responsibilities​

Pre-Sales Scope:

You will design the payment solution integration with Worldline platforms by:

• Engaging with Sales the new and upselling opportunities.
• Attending meetings with sales managers and acting as a technical expert.
• Presenting our products and services capabilities, and technical proposals to customers alongside members of the sales team.
• Working closely and collaboratively with customers to understand/capture the technical requirements and devise effective solutions.
• Qualifying technically the solution proposed by sales manager, according to the customer requirements and the products and services we are providing.
• Designing the right solutions & payment products that suit the markets/consumers experience of merchants.
• Reporting & reconciliation: supporting merchants to build customized reconciled reports.
• Finalize the technical solution based on customer needs, and hand it over to the boarding team by providing the Solution Design document following the internal work procedures.
• Replying to customers following requests for information and technical inquiries.

Consulting Services Scope:

You will study/understand our merchants business models, and implement the industrial payments best practices that improve our merchants conversion rates by:

• UX/Checkout optimization: Conducting a UX analysis and advising merchants creating frictionless customer journey and improving their consumers’ checkout experiences.
• Understanding our merchants payments business model, for instance: the way merchant initiating recurring payments, tokenizing, validating cards and processing 3DS..
• Best practices – better conversion rate: Implementing the payments best practices per merchant industry that improve their conversion rates.
• Being on top of our new products and markets developments.
• Working closely to our product teams, consulting the enhancement of our services due to the merchants & market needs.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum 4+ years’ in technical presales / solution consulting in epayments or fintech sector.
• You are an advisor with a proactive and assertive communication style that allows you to master negotiations and influence decisions.
• You have experience presenting complex solutions to both a technical and non-technical audience of senior stakeholders in a way that is easy to understand.
• You have the ability to coordinate a cross-regional team (product, sales, onboarding).
• University degree, preferable in computer science.
• Experience in the Internet / e-commerce industry, experience with a PSP is a plus.
• Fluency in English is required. Written and spoken command of other languages are a plus.
• Willing to travel on average 1 day per week.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also receive:

• Vacation starting at 18 days per calendar year​
• Professional development program offerings​
• Flexible work schedule​
• 401K with company matching​
• Medical, dental, and vision insurance​
• High Deductible Health Care Plan (HDHC) with a Health Savings Account (HSA) with a bi-annual company contribution to the HSA for employees​
• Flexible spending accounts (FSA) ​
• Short-term and long-term disability insurance​
• Family and Employee Assistance Program (EAP)

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.