This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As the Account Manager for our SMB Regional Business Merchant Services, you will be responsible for nurturing and expanding relationships with our high-value SMB clients. You will also play a crucial role in developing new business opportunities within the SMB segment. The ideal candidate will have a robust understanding of merchant services, a passion for delivering exceptional customer experiences, and the ability to drive results through strategic account management and targeted sales initiatives.

Day-to-Day Responsibilities​

1. Client Relationship Management:

• Build and maintain strong, long-lasting client relationships with high-value SMB clients.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify growth opportunities.

2. Portfolio Management:

• Oversee a portfolio of high-value accounts, ensuring client needs are met while maximizing Worldline offerings.
• Develop and implement account strategies to drive client engagement and loyalty.
• Monitor client performance metrics and analyze data to identify trends and areas for improvement.

3. Sales and Growth:

• Allocate dedicated time to actively seek and secure new client opportunities within the SMB segment, contributing to overall sales targets.
• Identify opportunities for upselling and cross-selling additional Worldline services tailored to client needs.
• Collaborate with the sales team to support new business acquisition initiatives and participate in pitching to prospective clients.

4. Collaboration and Cross-Functional Teamwork:

• Work closely with internal teams (e.g., sales, marketing, technical support) to deliver seamless service to clients.
• Facilitate communication between clients and relevant departments to ensure alignment and address client requirements effectively.

5. Market Knowledge and Insights:

• Stay informed about industry trends, competitor offerings, and best practices in merchant services.
• Provide insights and feedback to the organization to enhance our product offerings and client experience.

6. Reporting and Administration:

• Maintain accurate records of account activities, client interactions, and performance metrics.
• Prepare and present reports on account status, performance, and client feedback to management.

Who Are We Looking For

People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Proven experience (3+ years) as an Account Manager or similar role in merchant services, financial services, or related industry.
• Strong understanding of payment processing and merchant services solutions.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Proficient in CRM software and Microsoft Office Suite.
• Fluent in Swedish and English.

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career progression.
• A collaborative and innovative work environment that values employee input.
• Health contribution 
• Health check – Every 2:nd year 
• Private Health Care Insurance (EuroAccident) 
• Parental pay and 12 months pension during parental leave 
• Opportunity to hybrid working according to company standard 
• Benefit portal with many great offers, plus more. 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

You can also check out our office in Stockholm: https://www.youtube.com/watch?v=FzRROdZETOE

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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