This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Engineer, you’d be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You’ll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in Aachen!

Day-to-Day Responsibilities

• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and in events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in ergencies

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next — people with passion, a can-do attitude, and a hunger to learn and grow. In practice this means:

• Completed vocational training, preferably in a technical field
• 2 to 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow, Jira, Confluence and Business Objects tools and network technology is an advantage
• Resilience and flexibility
• English on professional level

Perks & Benefits

At Worldline, you have the opportunity to work at the heart of the global payments industry and shape the future of how the world pays. Additionally, you will receive:

• Financial support of the public transport ticket 
• Flexible work hours & mobile working within Germany
• Company pension scheme
• Individual training programs
• Job bike & a variety of employee discount offers
• Mobility and food allowances
• Good access to public transportation and free parking (depending on location)
• Health program "Wellbeing@Worldline"
• Regular company events
• Participation in the Innovation Festival @ Worldline
• Employee participation program: We grow together as a team, and our long-term incentive plans are designed so that each Worldline receives a financial share of the company, contributing to its growth
• Sustainable, international corporate culture

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at jobs.worldline.com