Application Manager (M/F)

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

Do you want to participate in a major customer relationship program? Then join us! We provide customer contact services for large European companies, and we are looking for a passionate Application Manager interested in new technologies and online applications for high-traffic services. Our Contact offering is a comprehensive customer relationship solution (web, chat, video, emails, etc.) used by major European companies. Within a small team, you will be involved in customer relations and internal partner interactions, contributing to the quality and maintainability of solutions in production.

Day-to-Day Responsibilities​

• Master the functional and technical Contact services and their interactions with external information systems
• Understand the business and client needs
• Daily contact with clients
• Engage with clients during support review meetings
• Manage changes to maintain solutions at operational service levels
• Qualify production anomalies
• Lead technical and functional services of platform components and their interactions with external information systems
• Provide support for diagnosing platform malfunctions within incident and problem management
• Work with "First Line Support" operations teams, system, network, and database technical teams
• Continuous improvement of our processes (e.g., creation / update of operational procedures)

Who Are We Looking For

• We are looking for individuals capable of driving positive change, moving forward, and leading the way — passionate people with a positive attitude and a thirst to learn and grow.
• Educational background in engineering or university level Bac+3 to +5 in IT.
• You have a good team spirit and synthesis skills, committed to service quality and continuous improvement.
• You have a results-oriented mindset.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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