Solution Engineer (m/f/d)

Date: 20 nov. 2022

Lieu: Frankfurt, Hessen, DE

Entreprise: worldline

About Worldline

Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2021 Worldline generated a proforma revenue close to 4 billion euros.


Worldline’s corporate purpose (“raison d’être”) is to design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. Worldline makes them environmentally friendly, widely accessible, and supports social transformation.

“Business communication” team is in charge of all the communication activities related to our customers projects. The aim of the “Business communication” team is to provide the needed platforms for mail exchange for our customers, Workflows management, Fax, Voice capacity and gateways for our Call centers but also for the other customer projects.


Your day-to-day responsibilities include:

  • Advanced administration, configuration, implementation, operation and maintenance of Cisco Voice and Unified Communication and Collaboration platform (Baldur).
  • Manage and monitor all installed systems and infrastructure related to a service.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions.
  • Provide 2nd and 3rd level support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Working with Telecom providers and 3rd party hardware/software maintenance vendors.


Sign of Success

  • High Initiative, decisiveness, customer orientation goal-oriented and assertive behaviour.
  • Excellent Problem solving skills.
  • Capable of handling multiple project assignments independently.
  • Ability to work independently and in a team atmosphere.
  • Ability to collaborate with multidisciplinary teams at an international scale. Open to cultural differences.
  • Actively support the migration/transition from legacy voice platform to the global voice infrastructure (Baldur) in alignment with the Architecture departments
  • Lead sub tracks of service related projects.
  • Being a security-minded individual and able to responsibly use administrative access.


Skills we can’t do without:

  • Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager,  Gateways, Jabber and Softphone.
  • 5+ years’ experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
  • Advanced knowledge of Telco services (PRI, DID, POTS, SIP Trunks).
  • Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN.
  • Good planning and organizing skills.
  • Basic to advanced knowledge of Network related technics.
  • Good written and communication skills, business fluent English is mandatory. Dutch, French, German or Spanish are a plus.
  • Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities. 
  • Pragmatic, still highly organized and structured.


In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.


What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.


Our success comes from strong skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.


Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.