This is ANZ Worldline Payment Solutions

ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.

What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.

It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here.

Reporting to: Head of SMB Sales

The Opportunity:

We are seeking a dynamic and results-driven Outbound Sales Manager to lead our telephone-based team and drive revenue growth through strategic outbound calling. The ideal candidate requires exceptional leadership skills, an analytical mindset, and the ability to inspire and motivate a team to achieve performance targets. This role requires a strong focus on coaching, optimisation of sales processes, and the implementation of best practise to enhance productivity and ensure customer satisfaction

Key Responsibilities:

• Maximise conversion rate of outbound leads: Drive the conversion of outbound leads by ensuring prompt responses and guiding prospects effectively through the sales cycle to secure new business.
• Referral Process Execution: Ensure proper execution of the referral process between ANZ and ANZ Worldline Payment Solutions, optimising cross-functional collaboration and lead handling.
• Team Leadership: Build, mentor, and motivate a high performing outbound telesales team, fostering a culture or accountability, engagement and continuous improvement.
• Performance Management: Monitor team performance metrics, providing regular feedback and coaching to team members to enhance skills and productivity.
• Team Retention and Recruitment: Drive team retention strategies while managing recruitment efforts to ensure the team is fully resourced and capable of hitting performance targets.
• Training and Development: Work with the coaching and performance manager to develop  training initiatives to ensure that team members are well-equipped to meet performance goals. Collaborate with Marketing and Product teams to create and deliver targeted training content.
• Sales Process Optimisation: Build and analyse outbound sales processes and implement improvements to streamline operations, enhance efficiency and increase conversion rates.  
• Collaboration: Work closely with marketing, product development, and customer service teams to ensure alignment on sales initiatives and customer needs.
• Reporting: Prepare and present regular reports on sales performance, team achievements and strategic initiatives to senior management.

Key Requirements:

• Strong Analytical and Problem-Solving Skills: Ability to analyse sales data, identify trends, and make strategic decisions based on performance insights.
• Effective Communication and Relationship Building: Exceptional interpersonal skills to build and maintain relationships both with internal teams and clients.
• Commercial Instincts: Strong business acumen and understanding of the market, enabling you to make sound commercial decisions.
• People Leadership: Proven ability to lead, coach, and inspire a sales team to achieve and exceed targets, with a focus on both individual and team development.
• Quality and Process-Oriented: A commitment to delivering quality results through structured processes, continuous improvement, and adherence to best practices.
• Sales Management Experience: Experience in managing both inbound and outbound sales teams, with a strong focus on revenue generation and team performance.
• Business Strategy Development: Experience in creating business development plans and revenue strategies that contribute to overall growth.

Competencies:

• Sales & Customer Service Excellence: Ability to deliver consistent results through a strong focus on both sales targets and customer service satisfaction.
• Stakeholder Management: Ability to manage and influence multiple stakeholders across departments and with ANZ to achieve common business goals.
• Reporting and Performance Tracking: Ability to regularly track and report on team performance, making adjustments to strategies as necessary based on insights and data analysis.
• Lead by Example: Lead with integrity and inspire your team by demonstrating high standards and best practices.

Benefits

At ANZ Worldline Payment Solutions, we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear providers.
• Learning and development opportunities to build your skills.

• Additional leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
• Regular opportunities to connect socially as a team.
• Volunteering leave to support Corporate Social Responsibility activities.
• Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world and take on unique challenges as a team, to support businesses right across Australia. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators to shape the payments evolution.

Learn more here about working at ANZ Worldline Payment Solutions.

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