This is ANZ Worldline Payment Solutions 

ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.

What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.

It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here.

The Opportunity

The Application Support Officer plays a vital role in creating a smooth and positive onboarding journey for new and existing merchants. From signed contract through to KYC/AML checks and customer follow-ups, you’ll ensure every step is delivered accurately, efficiently, and with a customer-first mindset.

This role not only focuses on meeting SLAs and compliance obligations, but also on identifying opportunities to simplify processes, reduce errors, and continuously improve the overall onboarding experience for merchants and stakeholders.

Key Responsibilities

• Manage the end-to-end merchant onboarding process post signed contract, including KYC/AML verification, and customer follow-ups.
• Act as the first point of escalation for application-related issues, resolving problems quickly and effectively.
• Identify root causes of errors and rework, recommending improvements that enhance efficiency and reduce customer impact.
• Collaborate with offshore teams and internal stakeholders to ensure smooth, consistent service delivery.
• Maintain up-to-date knowledge of products, processes, and compliance requirements.
• Demonstrate a customer-first approach in every interaction, building trust with both customers and stakeholders.
• Contribute to a culture of teamwork, adaptability, and continuous improvement within the onboarding function.

Competencies & Knowledge

• Exceptional communication and relationship-building skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong time management and prioritisation.
• Proficiency with Microsoft Office applications.
• Accountability for delivering results and high-quality customer outcomes.
• Strong collaboration and stakeholder engagement to achieve shared goals.
• Problem-solving and a continuous improvement mindset.

Benefits

At ANZ Worldline Payment Solutions, we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear providers.
• Learning and development opportunities to build your skills.

• Additional leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
• Regular opportunities to connect socially as a team.
• Volunteering leave to support Corporate Social Responsibility activities.
• Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world and take on unique challenges as a team, to support businesses right across Australia. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators to shape the payments evolution.

Learn more here about working at ANZ Worldline Payment Solutions.

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