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Program Manager - Software Development

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Publish Date: Jun 11, 2021

Location: Zaventem, Vlaams-Brabant, BE

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com



Your responsibilities

As Program Manager you will be responsible for running multi-year, complex and cross-country projects impacting several Business Units; aligning with other strategic programs and increasing efficiency of the organization. More specifically, you will run programs for software development projects for payment terminals.


You’ll be responsible within the 3 pillars of the organization:

  • Product readiness: by ensuring that the technical/IT delivery is compliant with requirements
  • Operational readiness: by ensuring the processes, customer service teams, etc. can support the new solution serving as best our clients’ needs
  • Commercial readiness: by ensuring that commercial impacts are managed, aligned with the program strategy


You have specialized knowledge of the best practices for program management and you are able to anticipate and independently manage risks, results and problems associated with your program. You identify, propose alternatives, different approaches and mitigations. At the same time, you direct and advise program team in their daily work and report the status to management. You communicate and negotiate with external & internal clients on various aspects of projects, including requirements, scope, planning, cost and risks. You are a capable manager, working efficiently and autonomously, recognized as such by all stakeholders.


You will be required to interact with other project managers who’ll report to you, located in multiple countries and business divisions, developing long term relationships that lead to efficient delivery. You will have to make trade off decisions between quality, costs, resources, scope, timing and risks keeping in mind the strategic view of Worldline. Daily activities will include closely interaction with the project managers, business units, and country managers.

You should solve project issues, oversee and direct the delivery teams, manage conflicts within the different groups of stakeholders or other programs.


Your profile

  • At least 2-3 years of proven experience in program management or 5 years as a Project Manager in large projects (>2Mln € or more than 4000 M.D.), more specifically in software development projects
  • Customer oriented with respect to external/internal clients and suppliers. Competent in managing relationships with 3rd parties;
  • Leadership skills, a born negotiator;
  • Proven experience with the conception and execution of project plans;
  • Excellent written and verbal communication skills, including presentations, team meetings, contact with all staff and clients as well as members of the management team;
  • Practical experience and knowledge of program management required in:
    • Business case management;
    • Planning and control;
    • Financials tracking;
    • Project closure and handover;
    • Project review/evaluation;
    • Risk management;
    • Quality management;
    • Procurement management;
    • Contract management;
    • Creating and leading a project/program team;
    • Change Management;
  • Fluency in English and French, knowledge of Dutch is a plus
  • Knowledge of electronic payment industry is an asset




In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, private medical insurance, an attractive pension scheme plus many more.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.


Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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