Customer Experience Expert (fixed term contract)

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You will be part of our international Regulated Business Service team that manages a rapidly growing portfolio of Regulated Business customers that is servicing the customers. If you are an organized, innovative and process-driven person, we are definitely waiting for you!

Day-to-Day Responsibilities​

• You are in contact with new potential customers and gather all legal information for the screenings to verify whether the provided information is correct
• You deliver all the information to our Risk department for further analysis and share documents with our encoding team
• You onboard the customer and provide them with all the necessary information to become a new Worldline customer
• You are the single point of contact for customers that are live regarding any operational question or issues when it comes to our products
• You are customer focused, understands the actual needs and are willing to take this extra mile to satisfy those needs
• You are able to do a first analysis, take appropriate action and collaborate with other departments and stakeholders to resolve issues and service customers in the best way
• You provide support for customer service including financial queries, answering product questions and providing answers to basic technical and administrative questions
• You Independently process of all kind of requests from our customers, partners and third parties as well as follow up on ongoing requests
• You actively assist in all areas of the team, including participation in problem solving activities and implementation of changes

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Fluency in English and Polish is beneficial 
• Bachelor's degree
• Around 2 to 3 years of relevant customer experience
• Ability to work independently as part of an international team
• Good communication skills
• Experience with MS Office or IT systems (Salesforce & Webfocus) will be an asset 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare and more)
• Competitive salary and a range of benefits for employees 
• Best location in Warsaw - only 20 meters away from "Rondo Daszyńskiego" underground station 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.