Business Process Architect

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Publish Date: Jun 24, 2022

Location: Warszawa, Warszawa, SE

Company: worldline

About Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros.

For the Process Architecture team, we are looking for an experienced Business Process Architect who is closely working with project managers and product managers in defining, maintaining, and optimizing Customer Services processes. This role allows to establish a broad, international network within the company and gather insights into the different areas and their market offering.


Your day-to-day responsibilities include: 

  • You document business processes in a standardized format (including BPMN flow diagrams)
  • You update existing standard operating procedures and work instructions, to align with new processes and system functionality
  • You develop new standard operating models and work instructions
  • You create and manage workflows, including review and approval processes in the document management system
  • You collaborate closely with process owners, IT, and/or products to gather input for documentation
  • You close collaborate with the training and Quality team in order to further strengthen the Operational Excellence
  • You consult the project and product manager in designing, optimizing, and documenting Customer Service related processes and procedures
  • You initiate and coordinate process improvements and harmonization throughout the global organization of MS Customer Services
  • You represent MS Customer Services in strategic programs/projects with regard to process design, harmonization, and organizational
  • You engage in post-merger integration activities
  • You work with ad hoc analyses, reporting, support, and/or lead improvement measures on behalf of Line,  Program, or Project Management


Skills we can’t do without:

  • A university degree or equivalent by experience
  • Knowledge of Business Process Methodology
  • Experience in defining/maintaining processes, ideally in the context of Customer Services organization
  • Excellent knowledge of English, written and spoken
  • Ability to facilitate workshops and present content to a senior audience
  • 3 to 5 years of experience in leading a group of business analysts/process experts
  • Willingness to travel on a quarterly basis once the COVID situation allows it
  • Experience in Lean Six Sigma is an advantage


Skills we’d like:

  • Ready to take ownership of tasks, manage them to their completion, and deliver under tight timelines with a high degree of accuracy
  • Strong communication skills and ability to work in an international context
  • Pro-active team player with perseverance in achieving goals
  • High attention to detail and accuracy


More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include a rewarding salary, private medical insurance, sports card, a good location “at Rondo Daszyńskiego” and many more. You will have a great opportunity to start a successful career in a rapidly expanding company.

What’s more, we really value Innovation, Cooperation, Excellence, and Empowerment. These values are reflected in our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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