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Region Coordination Manager NAR F/H

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Publish Date: Nov 25, 2021

Location: Valence, Auvergne, FR

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

Within the Solution Delivery and Introduction Support team (SD&IS), about 10 persons the role of RCM is:

  • To interact and liaise with GSD and PPaaS R&D and Operations teams, enabling execution of local introduction plans being the Single Point Of Contact (SPOC) for the assigned region, NAR (North America, Canada, USA, Mexico).
  • Supporting and being the voice of the assigned region, NAR, for any critical issues to be addressed in Central, mostly technical.

 

In the role of Region Coordination Manager, from mainly a Technical point of view, for an assigned region, you must understand the priorities of the issues raised and you must push them where required between the TSS Central organization and the region to avoid a blocking situation.

It means:

  • In Central, to coordinate with different teams part of TSS GSD and PPaaS such as R&D HW&SW, Security, Quality, Operations, technical support, etc
  • In the assigned region to coordinate & communicate with several technical actors up to the CTO.
  • Consistently delivering according to commitments, priorities from both the region and the Group point of view.
  • To be the advocate the regions to put in perspective the priorities (Business at stake, Customer relationship…) for central TSS teams providing the support.

 

COMPETENCES SKILLS OR PROFICIENCIES:

  • Minimum 15 years plus experience is required for this role with sometimes spent on Solutions
  • Transversal Project Management skills
  • Solution and SW development skills
  • Good communication skills in English

 

SOFT SKILLS

  • Sense of Customer satisfaction and sensitivity to arbitrate priorities and find prompt solutions.
  • Sense of conviction to be the advocate of the regions / customers
  • Interpersonal Skills and ability to work with multiple teams and organization, in a complete transversal mode
  • Analytical thinking
  • Autonomy, self-motivated and must enjoy working within a changing & dynamic organisation
  • Ability to work and manage across multiple subjects with different priority levels
  • Be able to work under pressure

 

LANGUAGES:

  • English fluent minimum (both written and oral)

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow


Job Segment: Regional Manager, Manager, Project Manager, Technical Support, Management, Technology