Operation Support Specialist

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Publish Date: Oct 9, 2021

Location: Stockholm, Stockholm, SE

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


The opportunity:

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Operations Support Specialist with a proactive demeanor, then get ready to join our company!


We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. Do you love solving problems and helping others? Are you interested in FinTech? Keep on reading! We would like to welcome a service-minded, innovative and process driven colleague to our team in Stockholm, Sweden.


As an operations specialist, you will get a unique opportunity to be part of the Acquiring Specialists team, which plays an integral role in supporting Worldline’s customers/merchants and partners.  


Your day-to-day responsibilities include:

  • You act as 2nd Line support and handling more complex customer inquiries and issues related to transactions and payments
  • Aim to meet internal SLAs for case handling
  • You actively improve our ways of working, enhance the efficiency and quality of the product in collaboration with multiple teams throughout the company
  • You attend regular meetings to share updates on the progress of your tasks with your peers.


Signs of success:

Solving problems and getting things done efficiently comes naturally from you.  You enjoy working in an international ever-changing environment as part of the team, but also independently. You see yourself as flexible with a can-do attitude.


Skills we can’t do without:

  • You have a bachelor’s degree
  • You have proven experience working with a technical product/environment
  • You are proficient in the usage of Microsoft-Office Tools, especially Excel.
  • You have excellent English communication skills, both written and verbal.
  • Ability to take ownership of tasks and look for new problems to solve and new concepts to implement
  • Have a strong personal drive & initiative and enjoys working in a fast paced, at times high pressure, client-focused environment


Skills we’d like:

  • You have experience of using a CRM system (i.e. Salesforce) and Microsoft Office
  • Previous experience in a similar customer service role, the payment industry or working in a regulated business 
  • Nordic language, both written and verbal


Please send us your job application and CV as soon as possible as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!


More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.




The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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