IT Process

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Publish Date: Oct 13, 2021

Location: Stockholm, Stockholm, SE

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com



The opportunity:

At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them!

You will be a key, sustaining member of several account teams. Your role is semi client-facing, as well as being the day-to-day contact responsible for keeping certain programs moving and demonstrating ongoing value and results.

The IT Process role encompasses a large swath of the Worldline payments processing organization.  In a reactionary capacity, we focus on problem and incident management to understand and learn from platform issues that create customer impacting events.  In a larger sense we want to be proactive by reviewing and improving existing processes and procedures related to capacity, change management, release management and business continuity.  


As IT Process you will interact with other teams covering many disciplines and responsibilities. You will be based in Stockholm, Sweden and report to Senior Sales Engineer, who is based in the United States.

If you are highly-skilled IT Process, then get ready to join our company!


Your day-to day responsibilities include:

  • Investigating and analyzing applications, data and procedures  
  • You cooperate closely with monitoring team, developers and operations when required
  • Coordinate and run complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions
  • Identify and monitor cases
  • Deliver standardized KPI results on a weekly and monthly basis
  • Analyze data from variety sources and present them using standardized graphs, charts and matrix
  • You understand the data and what is the cause behind spikes, drops etc.



Sign of success:

You have a natural curiosity for how things work. You like to work in international fast paced environment and be interaction with different stakeholders. You are also excellent in communications both written and verbal.



Skills we can’t do without:

  • Previous experience in payment processing and terminology.
  • You are used to work with JIRA, Service Desk and other problem tacking applications.
  • You are used to work with Microsoft office products; specially with Excel and PowerPoint
  • You are flexible and adaptable.
  • Full working proficiency in English, both verbal and written.



Skills we’d like:

  • You can work under time pressure in a rapidly changing environment.



More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits..

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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