Ready to discover your future career?
Ready to turn vision into action?
Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.
VISION IN ACTION
In an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.
Joining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: understanding challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.
What will your future assignments be like?
We are looking for a Service Manager to take end-to-end ownership of service delivery, SLA adherence, and client relationships across our UK Rail portfolio.
Are you an experienced IT Service Manager with a passion for keeping critical national infrastructure moving? If you thrive in high-stakes operational environments, love solving complex service delivery challenges, and want to shape transport tech in the UK, we want to hear from you.
💡 YOUR MISSIONS
As a Sevice Manager (M/F), you will be responsible for the following:
- Service Ownership: Lead day-to-day service delivery for UK Rail ticketing platforms, ensuring high system availability and contractual SLA compliance.
- Client Relationship Management: Act as the main point of contact and primary escalation path for key client stakeholders and Train Operating Companies (TOCs).
- Financial & Commercial Control: Manage service margins, identify growth opportunities, and ensure contract performance aligns with business goals.
- Continuous Improvement: Analyse service trends, drive incident root-cause analysis, and work with Service Line Managers to implement process enhancements.
- Cross-Functional Leadership: Partner with internal technical, operations, and support teams to maintain seamless product delivery.
What we expect from you...
- 3+ years in a customer centric role whether that be incident management, account management or operations. You may have the skill set that we are looking for.Proven track record with SLA/KPI management, trend analysis, and structured reporting (ITIL certification is a bonus).
- Strong presentation and communication skills with the ability to handle high-pressure escalations calmly and professionally.
- Experience or familiarity within the UK Rail sector, transport technology, or high-volume payment platforms is a strong advantage.
- Fluent English is required (workshop facilitation, collaboration with international teams).
Further information
By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.
What Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!
We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Magellan is one of the best companies for fast-tracking your career (LinkedIn Top Companies 2026 ranking).
Do your ambitions align with our values? Don’t hesitate – apply now