Repair Manager EEMEA F/M

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Publish Date: Jul 20, 2021

Location: Paris - 75, Ile-De-France, FR

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


  • The purpose of this role is to direct the repair team within the defined geographies by coordinating, driving, managing and monitoring the activities of the repair plant operations.
  • Managing costs and leading continuous improvements to the successful achievement of the company’s strategic goals in an efficient and effective way.


Key Responsibilities:

  • Direct the operations team in the countries to be responsible for repair activity support (forecasting, operational efficiencies, resource planning, reviews, etc.), including the management and assistance of company growth through guidance and training.
  • Manage the assigned financial aspect of the team, which may include subset ownership of the assigned Profit & Loss (P & L) as well as associated budget.
  • Audit, KPI analysis and planning of distributors channel activity (plan and facilitate technical training, project management for the implementation of the new services, process re-engineering and standardisation)
  • Manage the development of client statements of work and associated change control process.
  • Implement service control processes ensuring the optimization of on-hand service and the development of cycle E2E service.
  • Monitor quality of the products and manage recovery / crisis within the area
  • Continuous process improvement to achieve process standardization, policies and procedure development and progressive information system utilization.
  • Ensure contract project goals are accomplished.
  • Conduct market and competitive analysis of Ingenico services.


Core Competencies:

  • Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
  • Rigorous and capable of using adapted controlling methods (Gap analysis/action plan follow-up/etc.)
  • Factual and data analysis decision-supported
  • Cost reduction & profitability driven
  • Flexibility to quickly adjust process to the evolving situation
  • Repair Process knowledge and mindset
  • Good communication skills for an adjusted speech according to correspondent background
  • Coaching / mentoring skills


Functional competencies:

  • Influence and Negotiation (Operations)
  • Quality Process Orientation (Operations)
  • Business Planning and P/L Management
  • Resource Planning & Management
  • Strategic Sourcing Perspective
  • Customer Satisfaction
  • Customer Service
  • Self-Management


Management Ability: (if applicable)

  •     Assessing / appraisal review direct reporting staff
  •     Identifying training needs in line with business goals and people development
  •     Managing performance to be effective



Languages (proficient level required):

  • Fluent English and French, written and spoken
  • Other local languages are considered as a plus



Education Qualifications / Experience Requirements: (List minimum qualifications and experience required for the role)

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow

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