Head of repair EMEA (F/H)

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Publish Date: Sep 17, 2021

Location: Paris - 75, Ile-De-France, FR

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


  • The purpose of this role is to direct the regional repair team within the defined geographies by coordinating, driving, managing and monitoring the repair plant operations.
  • Managing costs and leading continuous improvements to the successful achievement of the company’s strategic goals in an efficient and effective way.


Key Responsibilities:

  • Lead the Regional operations teams in the EMEA geographies to ensure customer satisfaction associated with repair support services
  • Manage the co-ordination of the regional repair forecasting, operational efficiencies, resource planning, financial reviews, etc.
  • Management and development of repair services business growth and profitability
  • Responsible for the costs of the services provided identifying areas of concerns and corrective actions to resolve
  • Responsible for new repair contract reviews to ensure alignment with capabilities and services available
  • Monitor quality of the repair services and manage recovery / improvement actions as required
  • Continuous Business and Process improvement to achieve process standardization, policies and procedure development and progressive information system utilization
  • Development, training and coaching of regional managers to ensure they are supported and developed to maximise their potential


Core Competencies:

  • Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
  • Rigorous and capable of using adapted controlling methods (Gap analysis/action plan follow-up/etc.)
  • Factual and data analysis decision-supported
  • Cost reduction & profitability driven
  • Flexibility to quickly adjust process to the evolving situation
  • Repair Process knowledge and mindset
  • Good communication skills for an adjusted speech according to correspondent background
  • Coaching / mentoring skills
  • Performance management
  • Delegation


Functional competencies:

  • Influence and Negotiation (Operations)
  • Quality Process Orientation (Operations)
  • Business Planning and P/L Management
  • Resource Planning & Management
  • Strategic Sourcing Perspective
  • Customer Satisfaction
  • Customer Service
  • Self-Management



Management Ability: (if applicable)

  •     Assessing / appraisal review direct reporting staff
  •     Identifying training needs in line with business goals and people development
  •     Managing performance to be effective


Languages (proficient level required):

  • Fluent English and French, written and spoken
  • Other local languages are considered as a plus


Education Qualifications / Experience Requirements: (List minimum qualifications and experience required for the role)

  • Engineer with at least 8-10  years’ experience in Process Design, Repair Operations and/or Electronics
  • Experience on a constant changing environment/domain
  • Experience within a reverse logistics / customer support environment would be an advantage
  • Knowledge of Payment Terminals Industry would be an advantage

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow

Job Segment: Business Process, Data Analyst, Strategic Sourcing, Management, Customer Service, Data, Operations