Product Manager F/M -Commerce Services-

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Publish Date: Aug 6, 2022

Location: Mulhouse - 68, Alsace, FR

Company: worldline

 
About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

Senior Product Manager – Commerce Services, Partnerships

 

 

Context

 

At Worldline, our technology meets the challenges of the payment world and establishes itself as a major market leader.

 

We are the European leader in payment solutions, the world leader in payment terminals, and we are developing the future ecosystem interconnecting the players in the payment world: PPaaS - Payments Platform as a Service. https://www.ppaas.com/

 

Our solutions are state of the art, hosted in the cloud. We are growing and our loyal and demanding customers are driving us forward. We are constantly looking for new solutions to improve the quality of our products/services and increase customer satisfaction.

 

*Due to our presence in multiple European sites this position is open throughout  the Europe in the following countries : France, Spain, Portugal, Austria, Italy, Belgium, Hungary, Holland, Poland Portugal, Czech Republic, & United Kingdom.

 

We’re looking for a Senior Product Manager to work with our 3rd Party Partners to help build and scale PPaaS’ partner ecosystem. PPaaS is a suite of payment and commerce services combining proprietary solutions with third-party applications powered by Service Partners from which Clients can pick and choose what they need to enhance their own merchant proposition and then easily integrate these using a single API. As such, Partners are critical to company success and are at the core of the PPaaS value Proposition.

Our partner ecosystem spans different sales channels and different industries. The partnership product team works on point of sale, ecommerce, mobile, subscription platforms, and more. We work in different verticals including, but not limited to: retail, hospitality, food & beverage.

 

You will build &  lead a team of few product managers to collaborate with partners to develop a robust PPaaS integration while establishing a full featured and optimized Client engagement process.

Your team will work closely with our commercial partnerships team to identify, develop, cultivate, and maintain PPaaS strategic partnerships.

Your team will lead the use case refinement and define value proposition of the different product categories of our services catalogue and will translate these into powerful API or Portals requirements.

You will be in charge of the backlog prioritization of all partners related features to ensure the best experience for Partners to sign in and publish their services in PPaaS as well as the smooth consumption of these services by PPaaS Clients

 

Your day-to-day responsibilities

 

  • Be in charge of scaling PPaaS Partners’ ecosystem and PPaaS catalogue of services.
  • Manage a team of Partners Product Managers
  • Define, operationalize, and maintain partner integrations Journey to enable fast and easy access for Partners to use PPaaS global solutions (Partners Portal, Customer Journey, Service Publishing)
  • Take care of the integration design: define in close collaboration with Technology team the best integration model allowing Partners to Integration out ensuring Self-serve integration and quality of their integration to ours;
  • Ensure PPaaS catalogue relevance and own its market fit.
  • Define PPaaS Partner segmentation strategy
  • Define and own Partners’ Services Subscription Journey allowing PPaaS Direct client to easily select and provision partners’ services on their devices.
  • Work in tandem with PPaaS commercial partner team members to be the partner’s PPaaS product expert and authority.
  • Identify, share, and implement best practices for partner engagement
  • Work cross-functionally with partner’s internal stakeholders to ensure integration is full featured and up to date
  • Lead knowledge sharing of partnership to the rest of the PPaaS organization – including partner profile, features, onboarding, implementation processes, etc.
  • Work with the PPaaS Product organization to distribute new features and functionality to the partner ecosystem
  • Attend industry and partner meetings and conferences

 

 

Profile

 

  • 8+ years work experience in the payments industry (domestic / international) and/or product partnerships and a direct experience working in Partnerships/Channel with point of sale or ecommerce platforms
  • Experience in scaling a partner ecosystem
  • Experience with APIs and System Integration
  • Seeing projects through from beginning to end, owning the entire process
  • Demonstrate strong product instincts and ability to ingest a lot of complexity and then find a path of clarity through that
  • Good ability to come up with pragmatic and practical solutions to complex integration problems
  • Knowledgeable of unified/omnichannel customer journeys and its enablement
  • Strong management skills
  • Full professional proficiency (written and verbal) in English

 

 

Join us !

 

  • You will join a leading digital transformation company that combines the advantages of a large structure (in terms of technical/financial resources, expertise, and customer proximity) with the advantages of a start-up (in terms of innovation, flexibility, and agile organization at scale).
  • You will be part of a "from scratch" adventure and will work on cutting-edge technology projects with rich interactions with various teams based internationally.
  • You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).
  • You will have access to a wide range of benefits including profit sharing, vacation bonuses and other interesting benefits offered by the Works council.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.


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