Technical Application Manager

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Publish Date: Sep 23, 2022

Location: Milano, Lombardia, IT

Company: worldline

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.

 

Technical Application Manager

 

The work environment

We are currently looking for an enthusiastic and driven Technical Application Manager.

 

You will be working in our Milan office as part of the Team Issuing Legacy IT/NL/FI & Global FRM and in specific in the cluster of RiskShield/FRaMs.

The major focus of the team is providing services for and with our internal customers in the financial processing sector in all countries. Our team not only offers you a wide variety of work, and new technologies, but also the space to develop yourself in an environment where there is a good balance between experienced and less experienced colleagues. You will also be working closely with colleagues from the Development and Test departments and project group members on customer projects. We are a team, where each member has their own primary responsibility but with the support and help of colleagues.

 

As team we mainly take care of management and maintenance of a number of Issuing applications for the Dutch, Finnish and Italian market. To secure knowledge of a specific part of the business and their typical application issues, we have clustered the applications in the chain and each cluster is responsible for applications that are closely related to each other.

 

What will be your job?

The young professional we are looking for, will be part of the cluster which is responsible for the applications related to Fraud Management.

 

Your work includes the following aspects of application management:

  • Manage the correct use of the applications during daily operation;
  • Manage and resolve incidents, problems and changes;
  • Quickly and accurately determine impact in case of (high level) incidents, estimate resolution times in case of (high level) incidents and establish counter measures in case of incidents;
  • Initiate improvement plans and prevention of problems;
  • Contribute to key consolidation projects (FRM project);
  • Support test- and development teams;
  • Set, check and maintain conditions and criteria for the implementation of new or changed application components and processes;
  • Advice colleagues;
  • Produce quality improvement plans, business continuity plans, operating instructions.

 

What do you have to offer?

Having strong analytical skills is a prerequisite for this position and you will also need to be able to deal with pressure and stress while maintaining your ability to work in a structured manner. You should have a clear idea about what is expected from your role, but working in this complex application environment does not mean your knowledge needs to be exhaustive. Your communication to customers and colleagues should always be professional but with the confidence to say “no” when appropriate. You will also participate in projects on behalf of the department and in this role be the main representative and point of contact for the team.

 

Qualifications and Qualities:

  • Bachelor or University degree, preferably in an Applied Computer Science discipline;
  • Good communication skills with the ability to provide a coherent explanation at different levels;
  • Full proficiency of the English language is a must.
  • Ability to work accurately and independently and with customer focus;
  • Flexible with a focus on quality;
  • Cooperative team player;
  • Decisive and result oriented;
  • Conscientious and analytical worker;
  • Achievement orientated;
  • Good organisation skills capable of enthusiastically completing tasks with the team;
  • Strong affinity with SQL, SOAP / XML, Web services, Windows Server, Linux, IIS, scripting (e.g. PowerShell, Linux shell)
  • Useful if you have already gained knowledge of  ITIL and TMAP

 

What do we offer in return?

You will actively join an international team, where your technical and soft skills could benefit in term of enrichment.

Be part of innovative projects for providing new features to our customer through Artificial Intelligence, Cloud and in general the new technologies provided by the market.

 

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Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on careers.worldline.com


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