Technical Service Analyst

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Publish Date: Nov 13, 2022

Location: Mexico City, Mexico City, MX

Company: worldline

About Worldline

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Technical Services Analyst looking to make a real impact on the world, join our journey!

The opportunity

The Technical Services Analyst is responsible for support of customer integrations in the multi-lane retail division. Ingenico’s retail division serves four market tiers – Tier 1, Tier 2, Tier 3, and ISVs. Product integration will involve working with customers directly, partner solutions and support to the Solution Engineering team. Product integration includes gathering technical requirements from customers and the Solution Engineering team, providing guidance and training on Ingenico’s suite of terminal solutions, and actively working in a development support role.  

In addition to these responsibilities the Technical Service Analyst will work closely with Ingenico’s R&D team to help create, manage, and support new Android solutions including but not limited to:

  • Value added solutions/applications
  • Automation tools and framework

The ideal candidate will be very familiar with POS register systems, EMV and integration kits. Equivalent experience in developing technical solutions is also preferred. Android development experience is required for this position.


Your day-to-day responsibilities include

  • Collaborate with Solution Engineers, Technical Service Analysts, software development and QA to accelerate product integration
  • Provide input to Technical Services and Software Development to accelerate the evolution of the Ingenico multilane solutions
  • Manage the technical aspect of customer and partner relationships
  • Provide customers with product, solution and integration training
  • Pre- and post-integration project support
  • Review customer implementations (source code) to triage and/or resolve reported issues

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Competencies and skills we can't do without

  • Great English skills (speaking and writing) for both internal and external communication
  • Excellent knowledge of Android (Kotlin)
  • Project management, time management and task prioritization skills
  • Analytical capabilities and leadership skills including experience managing customer expectations
  • Ability to establish solid business relationships and work effectively in a team environment
  • Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
  • Strong communication, marketing, cross functional team leadership, product management, product marketing
  • Provides guidance, leadership or training to other employees (no direct supervision)


Education and experience we are looking for

  • Bachelor or Master degree, in Computer Science, IT Engineering or Information Systems.
  • At least 2 to 3 years Kotlin or Java development experience.
  • Significant experience with consumer-facing mobile development.
  • Strong proficiency in front-end mobile app technologies (i.e. JavaScript, Angular JS, HTML, CSS)
  • Experience working in an Agile environment (Scrum or Kanban).
  • Knowledge of any CI/CD tools (Jenkins or Bamboo or similar).
  • Experience with GIT (GitLab or Bitbucket).
  • Knowledge of unit testing. Knowledge of test automation tools and BDD is a plus.


Work Environment:

  • This position will work a hybrid work schedule.
  • Less than 10% travel is expected for this position.


Grow with us, create tomorrow


At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.


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