Consulting Support Specialist

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Publish Date: Jan 15, 2022

Location: Melbourne, Victoria, AU

Company: worldline


About Worldline


Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com



ANZ Worldline Payment Services is a joint-venture between two of the biggest names in payments and banking, namely Worldline and ANZ. At ANZ Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Consulting Support Specialist, then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative, and process-driven colleague to our team.


Your day-to-day responsibilities include:


  • Own the First Line Risk & Compliance Line processes, covering Underwriting, Investigations (KYC/AML), Fraud Management and Merchant PCI Compliance.

  • Ensure that all First Line Risk & Compliance processes and procedures are adequately designed and documented to meet all regulatory and Worldline requirements.

  • Provide oversight that the customer base is monitored according to policies and standards.

  • Serve as the First Line Approval Manager for high-risk alerts, including AML, PEP, and others which fall under the First Line processes.

  • Support ANZ Worldline’s reporting requirements to the AUSTRAC, the Australian Financial Intelligence Unit (FIU).

  • Perform Merchant and Partner on site audit and advisory, prior to affiliation and recurring review.

  • Serve as the Single Point of Contact (SPoC) for the Second Line Risk & Compliance function.


Signs of success


  • You implement, adapt and maintain Risk Management Framework within the existing company Risk Framework

  • You ensure compliancy of the merchant portfolio (law/schemes and internal policies)

  • You manage and adapt or change existing processes and controls according and keep them in line with internal/external (regulatory) requirements


Skills we can’t do without:


  • Bachelor Degree in Economics, Finance, Law or equivalent

  • Minimum 3 years of experience as an (AML) Compliance Coordinator in the financial sector

  • Excellent analytical skills with eye for detail

  • Adequate knowledge of standard IT applications (Excel, Word, Powerpoint,…)

  • Excellent communication and presentation skills in English both verbally and written

  • Results driven and persistent

  • Multicultural mindset and flexibility, able to work in an international environment


Skills we’d like:


  • Masters Degree in Economics, Finance, Law or equivalent

  • Degree/Certificate in AML/CFT or fight against financial crime is a strong plus

  • Knowledge of the payment industry is a plus

  • Previous experience with an Acquirer or a Payment Service Provider is a strong plus

  • Previous experience in credit risk management, fraud risk management, AML or PCI compliance is a plus

  • Previous experience in (IT) project management are a plus


In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.What’s more, we really value Innovation, Cooperation, Excellence, and Empowerment. These values are reflected in our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage, and develop you to help you improve your potential. We have comprehensive training and development programs in place demonstrating our dedication to developing your career. Our success comes from strong skills, new insights, diverse points of view, and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, but they are also key players in our success. We make leading our talents a major asset in the success of our business. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.



The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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