Technical Solutions Consultant

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Publish Date: Jul 15, 2021

Location: Jakarta, Jakarta, MY

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


Job Responsibilities:


  • Serve as a primary liaison between the regional business unit, global business lines, business partners and customers for the following areas: Supply chain forecast/ Terminal shipments and quality control/ Terminal repair and Return Merchandise Authorization (RMA) process between global business line and regional business unit/ Intercompany stakeholder management
  • Conduct in-depth functional evaluations of customer requirements and present to global demand management board.
  • Conduct 1st level technical issue and problem investigation at regional level prior to raising support tickets to global technical support team.
  • Conduct technical sanity check on deliverables (regular version release and hot fixes) from global product team. 
  • Perform digital signing on new application releases for South East Asia.
  • Understanding of repair, supply chain, RMA, import & export criteria for payment terminals across multiple countries in South East Asia.
  • This job description is a list of the core responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


Job Requirements:


  • Minimum 10-15 years of experience with hands-on payment terminal application development, deployment, support and maintenance experience across payment landscape in South East Asia.
  • Master in C and Java programming languages and experience with Python languages.
  • Experience with Linux operating systems, including but not limited to various commands and shell scripts.
  • Experience with Android operating system, including but not limited to Android development API and Android security.
  • Proficient with payment terminal security and compliances including but not limited to EMV (contact and contactless), PCI, Remote key distribution/management technologies, Symmetric key management, PKI RSA, Cryptography technologies.
  • Experience in EMV Level 2 and Level 3 certifications for various credit and debit card schemes.
  • Strong verbal and written communications skills in English are a must, as well as the ability to lead discussions and presentations effectively across internal and external organizations, which consists of remote teams.
  • Ability to work across different time zones covering working hours in Asia and Europe (when the need arises).
  • Experience in stakeholder management internally and externally, especially in issues escalation and driving market demands. 
  • Complex problem-solving ability, innovative and creative thinking.
  • Ability to interpret and/or gather user requirements and translate these into technical specifications.
  • Be willing to adapt to significant changes in either technology or environment.
  • Proficient in articulating technology in business terms when working with country sales to drive regional demand. 




The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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