Customer migration consultant F/M

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Publish Date: Sep 23, 2022

Location: Courbevoie - La Défense - 92, Ile-De-France, FR

Company: worldline

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.

Job Description Customer Consultant with a focus on migrating existing customers to the target platforms

 

The payment solutions used in the self-service markets are rather complex, both on technical side due to the interaction with different machines and the organization of the market with manufacturers, integrators and operators who all have their specific needs.

During years, the customers have been boarded on several legacy platforms like SACC and Conexflow. These platforms will no longer be supported in the future so several customers will have to migrate to the target platforms within Worldline.

For this self-service segment and the upcoming migrations we are looking for an experienced Solution Manager/ Customer Consultant who will deal with the direct and indirect customers, together with sales, to assist them in these migrations.

 

 

Role

  • Support existing Self-Service customers in migrating from existing platforms (Conexflow, SACC, …) to the target platforms (AXIS, Worldline Mass Transit)
  • Responsible for the initiation and promotion of end-to-end solutions for the GSV - Self Service vertical dealing with international customers (Parking, Vending, EV Charging, Transport)
  • The solutions should be defined using the different products and components of the Worldline target portfolio, including future roadmaps. As specific task would be to support migrations from existing platforms to the target platforms
  • Direct support of Sales for specific customer requests in a complex and international environment. This also involves direct customer contacts.
  • Organize the knowledge transfer to ensure the optimal positioning of the end-to-end solutions in the market
  • Optimize processes and procedures for end-to-end solutions, and align with all departments involved (products, operations, legal, pricing, ..)
  • Close cooperation with product departments for the continuous improvements of the product portfolio

 

 

Profile

  • In-depth know-how of the electronic payment industry in Europe, covering all the aspects of the payment value chain (terminals, acceptance, PSP, processing, acquiring, issuing) relevant for the Self Service vertical
  • Hands on experience of the different products of Worldline and Ingenico is a great advantage (different unattended terminals, Axis, WLP, iPass, Ogone, CSACT, SPS acquiring, Bambora acquiring, …)
  • Specific experience in the legacy platforms (SACC, Conexflow) is even a bigger advantage, as migration support is key
  • Fluent in French and English, other European languages are an extra advantage
  • Analytical and strategic thinking skills as well as high problem solving and change competences
  • Conceptual design and development of future-oriented solutions and portfolio strategies
  • The candidate needs to be highly autonomous and will work in close cooperation with different departments
  • The ideal candidate has a customer centric mindset in conceiving end-to-end solutions and processes

Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on careers.worldline.com


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