Advanced Support Engineer (Ecommerce)

Date: 23-Sep-2022

Location: Brussels, Vlaams-Brabant, BE

Company: worldline

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you

Advanced Support Engineer, E-Commerce

 

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Advanced Support Engineer, E-Commerce looking to make a real impact on the world, join our journey!

 

The opportunity

 

 

About the team

You will be responsible for the planning and the implementation of projects, mainly for large customers. You manage and supervise projects, like e.g. the roll-out of new payment software.  You put signed sales contracts with merchant headquarters (IT- and facility managers, CFO...) or Telco’s into practice: you propose, discuss and agree on a planning, you start a pilot and you prepare the instructions for internal administration teams in accordance with the agreements of the contract and the agreed prices. You will discuss and follow up the progress of internal (and where needed) external teams (Field Services, installation-team, Software-team, migration-team, forecast-team …). In general you deal with a complex and not always predictable variety of situations. You will need to report on the deployment progress of your roll.

 

 

Your day-to-day responsibilities include

 

  • Responsible for the concretization of signed frame work agreements with large customers into validated plans
  • Able to take Worldline- and customer requirements fully into account when making proposals and/or carrying out the plans
  • Able to communicate with all kind of stakeholders (internal, external, management, technical, sales, …)
  • Able to analyse and respond in-time to questions from customers on roll-out-related questions
  • Attention for detail
  • Strong in administration and planning activities
  • Focus on timing aspects
  • Reporting on progress, incidents and issues

 

Skills we can't do without

 

  • Language: Trilingual [English – Dutch – French (Spoken and written)]
  • 2-3 years of business experience in development and customer support
  • Basic knowledge of e-commerce
  • Strong interest / affinity with IT (webtechnologies, HTML, JavaScript, PHP, Java and .Net)
  • Reporting skills (towards internal and external project managers)
  • Able to communicate effectively (both orally and in writing with colleagues and customers)
  • Team player and Customer-oriented
  • Pragmatic and can work independently
  • Problem solving, pro-active, analytical and very punctual
  • Focus on delivering quality
  • A minimum of technical insight will be required

 

Skills we'd like

 

  • Knowledge of MS Products: Teams, Excel, Word, PowerPoint, Outlook…
  • Knowledge of WebFOCUS
  • Knowledge of e-commerce systems (fe WordPress, Magento…)
  • Bachelor (or Master) degree in informatics
  • Experience in service management
  • Affinity with electronic payment business

 

Grow with us, create tomorrow

 

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on careers.worldline.com