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Key Account Manager

Date: 19 oct. 2021

Lieu: Brussels, Vlaams-Brabant, BE

Entreprise: worldline

 
À propos de Worldline
Worldline [Euronext: WLN] est le leader européen du secteur des services de paiement et de transaction. Avec l'innovation au cœur de son ADN, les offres de base de Worldline comprennent l'acquisition commerciale paneuropéenne et nationale pour les entreprises physiques ou en ligne, le traitement des transactions de paiement sécurisé pour les banques et les institutions financières, ainsi que les services transactionnels de billetterie électronique et pour les entreprises locales. et les agences publiques centrales. Grâce à une présence dans plus de 30 pays, Worldline est le partenaire de paiement de choix pour les commerçants, les banques, les opérateurs de transports publics, les agences gouvernementales et les entreprises industrielles, offrant des services numériques de pointe. Les activités de Worldline sont organisées autour de trois axes: les services marchands, les services financiers dont equensWorldline et Mobility & amp; Services transactionnels électroniques. Worldline emploie environ 12000 personnes dans le monde, avec un chiffre d'affaires 2019 d'environ 5,3 milliards d'euros. worldline.com

Summary of Role:

Main purpose of this role is to manage a selection of key accounts within the Whitelabel portfolio.  This will be a quota bearing role with revenue, retention & account growth targets set.

Primary responsibility will be the commercial accountability for the relationship between Worldline and whitelabel partners - to develop and execute a wide ranging sales strategy to maximize revenue and increase growth from their customer base.

A consultative sales and account management role, reliant on influencing the leadership of whitelabel s through building trust, establishing payments expertise and enabling their staff with high quality training, support and motivation. 

The candidate will also be required to provide leadership to Client Services team with regarding BAU opertational issues

 

External Relationships:

Points of contact include all customer personnel from executives to management to functional operational personnel and teams.

 

Internal Relationships:

All parts of Worldline as required. 

 

Key Responsibilities:

 

  • Manage both the customer & the business (Wordline) requirements & expectations
  • Create & maintain key account plans to support revenue & growth aspirations
  • Mange the account retention, to include proposal & any RFP responses
  • Provision of timely & accurate forecasting
  • Provide input to the line Managers for weekly / monthly reporting purposes e.g. financial figures etc
  • To act as the main day to day point of oversight, supervision and co-ordination of activities relating to their  designated portfolio customers by organising resources to achieve optimum Customer satisfaction through effective tracking and resolution of issues, requests, complaints, and service failure incidents
  • Engaging Customers directly or indirectly through the team, involving them in a cohesive and ongoing dialogue relating to: sales opportunities, customer relationship management, progress/status & performance reports and operational issues resolution.
  • Acting as the point for issue escalation within the Client teams, responsible for issues assessment, identification of resolution options, impact evaluation, management information, tracking and resolution.
  • Liaising within Ingenico staff & colleagues at local, regional and group levels to ensure Customer commitments are achieved on time, to agreed standards and to the Customer’s expectations.
  • Initiating and managing Conference Calls and meetings with a full range of client contacts working to the brief and plans of the Senior Account Manager/Account Director as required, taking responsibility for ensuring meeting, call and contact reports are captured accurately, circulated and held within the CRM system.
  • Compiling management reports relating to Customer engagement, value and relationship progress using appropriate reporting systems

 

Skills:

 

  • Excellent communication (written and verbal), listening and interpersonal skills.
  • Strong Customer orientation and desire to achieve solid customer relationships
  • Ability to work on own with very limited supervision.
  • An ability to supervise and support the development of indirect staff
  •  A strong team player with a positive attitude.
  •  Ability to work well under pressure.

 

Knowledge:

  • Excellent IT skills including all Microsoft office packages
  • Salesforce and Miller Heiman experience beneficial
  • Multli-lingual (English, French)

 

Experience:

  • Account Management of large Enterprize business essential
  • Operational support and process methodology
  • Payment knowledge desirable but not essential

 

Qualifications:

  • A sales or Customer service background
  • Experience in managing customer facing teams

Les 20 000 femmes et hommes de Worldline sont tous différents mais partagent les mêmes valeurs. Vous pouvez le voir dans la façon dont nous nous comportons. Nous sommes curieux et humbles - nous apprenons tous les jours, nous simplifions les choses et tout le monde s'engage. Dans notre industrie qui évolue rapidement, nous sommes flexibles et ne cessons d'apprendre . Chacun démontre le même dévouement à la qualité et à l'efficacité. Nous avons un esprit entrepreneurial et un sens du service. Et surtout, nous ne tournons jamais le dos à un défi. Ces valeurs nourrissent une équipe dynamique et novatrice où chacun peut se développer et grandir.