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CRM Solution Architect (F/M)

Date: 5 juil. 2021

Lieu: Brussels, Vlaams-Brabant, FR

Entreprise: worldline

 
À propos de Worldline
Worldline [Euronext: WLN] est le leader européen du secteur des services de paiement et de transaction. Avec l'innovation au cœur de son ADN, les offres de base de Worldline comprennent l'acquisition commerciale paneuropéenne et nationale pour les entreprises physiques ou en ligne, le traitement des transactions de paiement sécurisé pour les banques et les institutions financières, ainsi que les services transactionnels de billetterie électronique et pour les entreprises locales. et les agences publiques centrales. Grâce à une présence dans plus de 30 pays, Worldline est le partenaire de paiement de choix pour les commerçants, les banques, les opérateurs de transports publics, les agences gouvernementales et les entreprises industrielles, offrant des services numériques de pointe. Les activités de Worldline sont organisées autour de trois axes: les services marchands, les services financiers dont equensWorldline et Mobility & amp; Services transactionnels électroniques. Worldline emploie environ 12000 personnes dans le monde, avec un chiffre d'affaires 2019 d'environ 5,3 milliards d'euros. worldline.com

CRM Solution Architect (Salesforce-centric architecture)

Who are we looking for?

We hire business-minded “doers” who strive for excellence in their work and adopt a builder mindset to their day-to-day, enjoying a hands-on, end-to-end approach to the matters at hands from design to fruition. We are looking for individuals with enthusiasm for a fast-paced and international working environment.

 

The mission

The CRM Solution Architect is the cornerstone of the interactions between service owners – tasked with defining and managing evolutions to our sales, marketing & customer care operating model – technical teams & platform teams, and the leader of functional & technical teams.

The CRM Solution Architect is responsible for understanding how to position, advise on, and deploy all product suites within our CRM landscape – mainly Salesforce -, addressing a broad landscape of sales, marketing, customer care and other operations-specific processes. The CRM Solution Architect will notably help developing best practices, packaged solutions, and assets that instill efficiency and reusability within our deployments

With a broad background, the CRM Solution Architect is a creative, technical, subject matter expert. The CRM Solution Architect will provide technical oversight to all projects undertaken by functional & technical teams in the role’s span of control. This role will ensure the business owners’ vision is achieved by rallying the teams around the domain and product expertise necessary to deliver the best solutions to their use cases.

To succeed in this role, you’ll be required to finely understand the organization you’ll be facing, and how to engage with it in a service-oriented operating model. This includes understanding how to architect, configure, integrate, and leverage all tools available to successfully deploy the solutions designed & built by the functional & technical teams. The ability to lead internal and external functional & technical teams to execute and realize results by leveraging Executive support into the deployment process is essential. You’ll be asked to frequently interact with service owners to guide them in delivering the next step of our CRM operating model.

 

Responsibilities

  • Balancing business needs & functionality to determine the right solutions for service owners, short and long term.
  • As the operational leader of functional & technical teams, managing the design and implementation of packaged solutions, including corrective / evolutive maintenance of functional & technical assets.

 

  • Defining the integration plan of assets within the CRM landscape. Guide functional & technical teams in their backlog management and design effort, proposing arbitrations between technical & business priorities where necessary.
  • Acting as design authority for the work delivered by internal functional & technical teams, as well as suppliers, providing not only technical solutions, but also recommendations on improving processes and procedures for technical, functional, and even business procedures as communicated by service owners.
  • Mentoring or advising business owners and fellow team members on key architectural decisions concerning the platform and supporting technologies.
  • Identifying risks pertaining to solution implementation and provide solutions to mitigate and or resolve those risks.
  • Leveraging your expertise to build scalable and reusable solutions, with particular attention brought to solution configuration as a mean to leverage similar technical assets in several operational contexts.
  • Ensuring consistency of documentation of functional & technical assets, and managing the functional & technical asset landscape placed under your responsibility. Ensuring consistency & documentation of best practices and procedures spanning the full integration cycle, from the design to the deployment of assets.
  • Participating in data integration and migration in the context of our CRM transformation. Analyzing and defining the requirements for the integration of data from/to other IT systems.

 

Preferred Qualifications

  • Higher degree is preferred, but not required.
  • 5+ years of experience working with Salesforce and a Completed Salesforce Solution Architect Certification would be preferred, experience on other CRM solutions welcomed..
  • Proven ability to understand and engage with the full solution lifecycle including Sales, Marketing and Customer Care stakeholders to understand user requirements and use cases and make the bridge with technical teams.
  • Experience with agile project management and tools.
  • Practical leadership and management skills towards functional & technical teams, transversal management experience with business representatives is a plus.
  • Strong problem solving and analytical thinking skills with the ability to exercise mature judgment.
  • Knowledge of the programming language Apex or Java, experience with Web Services, common web frameworks and languages (JavaScript, React, HTML …), experience with enterprise software implementation projects.
  • An excellent understanding of architectural principles of cloud-based platforms.
  • Experience serving in a large, global, complex company and/or working with large, global, complex clients. Proven history of leading key initiatives that drive change and ensure adoption.

Les 20 000 femmes et hommes de Worldline sont tous différents mais partagent les mêmes valeurs. Vous pouvez le voir dans la façon dont nous nous comportons. Nous sommes curieux et humbles - nous apprenons tous les jours, nous simplifions les choses et tout le monde s'engage. Dans notre industrie qui évolue rapidement, nous sommes flexibles et ne cessons d'apprendre . Chacun démontre le même dévouement à la qualité et à l'efficacité. Nous avons un esprit entrepreneurial et un sens du service. Et surtout, nous ne tournons jamais le dos à un défi. Ces valeurs nourrissent une équipe dynamique et novatrice où chacun peut se développer et grandir.