Fraud Risk Manager

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Publish Date: Jan 30, 2023

Location: Amsterdam, Amsterdam, NL

Company: worldline

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So, if you are a highly skilled, experienced and passionate Fraud Risk Manager looking to make a real impact on the world, join our journey!

 

The opportunity

Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants focus on Europe, Middle East and Africa). You will also drive investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations.


Ideally, you have proven experience in managing fraud risk and control within a financial/payment environment along with having excellent communication and stakholder management experience.

 

Your day-to-day responsibilities, deliverables, and tasks


You are part of the Fraud Risk Team – this team conducts monitoring of Worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management.

Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquiring bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules used to screen in-flight payments to optimize fraud prevention, and minimizing revenue loss attributable to false positives.

 

You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchant combat fraud effectively.

 

Here’s a short overview of the things you will work on:

 

  • Management of merchant fraud (fraud against Worldwide)
  • Management of customer fraud against Worldwide merchants
  • Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs
  • Suggest rules and Implement changes for Worldwide merchants
  • Management and control of all fraud types and all products
  • Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)
  • Reduce financial risk by early warning of limit breaches and other early warning signals
  • Providing an overview on fraud management systems of Worldwide for prospect and existing merchants

 

You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.

 

In this role, you need to be stress-resistant and fast thinking to anticipate our customers’ expectations. Here are some key elements we are looking for:

 

  • Speaking fluent English (any other European languages is an asset)
  • Knowledge of schemes’ fraud and chargeback regulations
  • Previous experience of working with fraud management tools
  • Ability to handle stressful situations
  • Analytical and solving skills
  • Attention to details / Accuracy
  • Creative
  • Interpersonal understanding
  • Pro-active and result orientated
  • Trustworthy

 

Skills we can't do without:

  • Critical analysis skills
  • Team player with excellent communication skills
  • Creative thinking and problem-solving skills
  • Ability to manipulate data and form opinions
  • SQL knowledge
  • Fluent in English

 

Skills we’d like:

  • User of online and mobile payments

  • Speaking one of the Scandinavian languages is a plus
  • Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)

 

 

Perks & benefits

Next to a rewarding salary, we offer you the following local benefits in this role:

  • Use your 29.5 holiday days, based on 40 work hours, to enjoy some time off and recharge!
  • On target bonus based on your personal performance and the company results.
  • We pay for your commute when working from the Worldline office.
  • We offer flexible working hours, so you can adapt to your personal circumstances. Working from home is possible too!
  • We care for your health. Enjoy the discount on your Health insurance!
  • You become a member of our pension scheme. Next to the savings we make, you have the option to make savings for when you retire!
  • Joining the big-league means entering a world of knowledge and wisdom for you to opt-in to. Connect with likeminded colleagues, learn from the best and grow!

 

Grow with us, create tomorrow

 

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
 

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

 

Learn more about life at Worldline on careers.worldline.com

Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on careers.worldline.com


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