Process Documentarist F/M

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Publish Date: Nov 20, 2022

Location: Courbevoie - La Défense - 92, Ile-De-France, SE

Company: worldline

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.

Process Documentarist with BPMN


For an international project, we are looking for a process documentarist / technical writer to document business process flows, SOPs and work instructions.
She or he will be closely working with the program manager and projects managers in gathering, creating and optimizing Customer Services process documentation.
This role allows to establish a broad, international network within the company and gather insights into the different areas and the market offering.
This is a global project that requires frequent collaboration with stakeholders throughout Europe .





Main activities and responsibilities for her or him are

  • Document business processes in standardized format (including BPMN flow diagrams)
  • Update existing standard operating procedures and work instructions, to align with new processes and system functionality
  • Develop new standard operating procedures and work instructions
  • Collaborate closely with process owners, IT and/or product to gather input for documentation
  • Collaborate closely with training department and support development of training materials


What are we looking for in this person


  • Min. 3 years’ experience writing SOPs and work instructions preferably in a regulated environment
  • Ability to gather unstructured information from stakeholders and existing documents, and use this as basis to develop simple and clear instructions for complex processes
  • Min. 3 years’ experience documenting business processes in BPMN notation
  • Fluent oral and written English
  • Good communication skills
  • Strong writing and documentation skills
  • High attention to detail and accuracy
  • Proactive, self-starter attitude
  • Sense of urgency
  • Strong MS Office skills (in particular Word)


Additional desired skills to rock

  • Experience using process mapping software
  • Following additional languages are considered a plus: Swedish


Grow with us, create tomorrow At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive. Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. Learn more about life at Worldline on

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