Title:  Premium Customer Service Specialist Fixed-term contract

This is Worldline

Warsaw

Premium Customer Service Specialist - Fixed term contract 31/12/2025

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution

The Opportunity

Currently, we are looking for a Premium Customer Service Specialist with English to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in our office in Warsaw.

Day-to-Day Responsibilities:

• Verification of new contracts
• Set up contracts with the new and existing customers in our systems (Acquiring System, Billing System, etc.)
• Update systems to reflect contract changes, including activating new services and changes to the customer status
• Execute recurring tasks
• Supporting the team in its day-to-day tasks

What We Are Looking For:

• Attention to details
• Logical thinking and ability to learn
• Ability to work efficiently in a dynamic, changing environment and under pressure
• Flexibility
• Strong client focus and good communication skills
• Team player with an international mindset
• English and Polish skills are at professional level in speaking and writing;
• German or French would be an asset

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

#LI-Hybrid

Shape the evolution

We are on an exciting journey towards the next frontiers of payment technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.