Pre Sales Specialist

Pre Sales Specialist

London, United Kingdom.

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The position is within the CMO WL Contact Sales team - entity of Worldline MTS, and focuses on the Worldline Contact product suite.

As part of a sales & consultants’ team, the Solutions Sales Specialist is responsible for customers’ presentation / demo.

The objective is to support the sales team for clients ‘meetings by presenting the value of the product, trends

You need to have a good understanding of the customer's business and CX issues.

When RFI/RFP are issued, you will contribute to the response by integrating the key elements understood during the presales meetings

Day-to-Day Responsibilities​

The main missions will be:

• Prospect: presales activities, solution ‘s demo, customers’ presentation
• Lead and facilitate functional workshops with customers (presales activities or prior to solution implementation) and find the solution modules that will add the most value,
• Conduct immersions to identify the customers’needs,
• Propose functionalities or best practices to ensure the project's success (omnichannel strategy design, customer journey design, performance analysis, etc.).
• You will work closely with the sales’team, business developers and the product team

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Experience in Presales activities
• Experience in CcaaS and business knowledge in call centers (10 years)
• You have the leadership and interpersonal skills to captivate and motivate the various stakeholders you work with
• You know how to listen to customers and understand their needs
• You are versatile and flexible, organized, rigorous, curious and innovative
• You are at ease with Customer Relations/Experience or Contact Center concepts and are ready to learn more
• You're able to work independently, but are involved in the life of the team

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.